Regulation and Complaints

1. My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1, The Sanctuary
Westminster
London
SW1P 3JT
Telephone:            020 7222 5381
Email:                    faculty.office@1thesanctuary.com
Website:                www.facultyoffice.org.uk

2. If you are dissatisfied about the service you have received please do not hesitate to contact me.

3. If we are unable to resolve the matter you may then complain to The Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society
Old Church Chambers
23 Standhill Road
St James
Northampton
NN5 5LH
Telephone:            01604 758908
Email:                    secretary@notariessociety.org.uk

If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society or The Faculty Office for assistance.

5. Finally, even if you have your complaint considered under the Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone:            0300 555 0333
Email:                    enquiries@legalombudsman.org.uk
Website:                www.legalombudsman.org.uk

6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman:

6.1. within six months of receiving a final response to your complaint, and
6.2. within six years of the problem happening, or (if the problem happened more than 6 years ago), three years from when you found out about it; and
6.3. the problem, or when you found out about it, happened after 5 October 2010.